ja5 Privacy Policy

1Who We Are

ja5 is an online gaming platform operating at ja5.best and serving players in the Philippines. When this Privacy Policy refers to "ja5", "we", "us", or "our", it means the ja5 platform and the team responsible for managing it.

If you have any questions about this policy or about how your data is handled, you can reach our support team at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

2What Information We Collect

We collect personal information when you register an account, use the platform, make a deposit or withdrawal, or contact our support team. The categories of information we may collect include:

Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile number
• Home address (city, province, Philippines)
• Government-issued ID and proof of address (for KYC verification)
• Payment details such as your bank account or registered e-wallet name (GCash, Maya) used for deposits and withdrawals in PHP
• Any communications you send to our support team

Information Collected Automatically

• IP address and general location data
• Device type, operating system, and browser information
• Pages visited, session duration, and platform interactions
• Login timestamps and account activity logs
• Cookies and similar tracking technologies (see Section 7)

3How We Use Your Information

ja5 uses the personal information we collect for specific, legitimate purposes. The table below summarises the main ways we use your data and the reason for each.

4Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing required to provide you with the ja5 platform services you signed up for, including account management and payment processing.
• Legal obligation — processing required to comply with applicable laws, including KYC, anti-money laundering obligations, and age verification.
• Legitimate interests — processing carried out for fraud prevention, platform security, and service improvement, where these interests do not override your rights.
• Consent — for optional communications such as platform updates or promotional notifications, where you have actively opted in.

5Sharing Your Information

ja5 does not sell your personal data to third parties. We may share your information with trusted service providers or as required by law, in the following limited circumstances:

• Payment processors and e-wallet providers — to facilitate PHP transactions through your chosen local payment method. These providers are bound by their own privacy and security standards.
• KYC and identity verification services — to confirm your identity as required before processing withdrawals.
• Technology and infrastructure partners — who support the operation of the ja5 platform, under strict data processing agreements.
• Legal and regulatory authorities — where we are required by law to disclose your information, such as in response to a valid court order or to report suspected illegal activity.

All third parties who process data on our behalf are required to handle it securely and to use it only for the purpose for which it was shared.

6Data Retention

We keep your personal data for as long as your ja5 account remains active and for a reasonable period after account closure, as required to meet our legal obligations, resolve disputes, and enforce our agreements.

KYC documents and transaction records are retained for the period required under applicable Philippine laws. When data is no longer needed, it is securely deleted or anonymised.

If you request account closure, we will process your request and begin the data retention wind-down in accordance with our standard procedures. Some data may need to be retained beyond closure for legal compliance purposes.

7Cookies and Tracking Technologies

ja5 uses cookies and similar technologies to keep the platform running smoothly and to understand how players use it. Cookies are small text files placed on your device when you visit the site.

We use the following types of cookies:

• Essential cookies — required for core platform functions such as logging in, maintaining your session, and processing transactions. These cannot be disabled without affecting platform functionality.
• Analytical cookies — used to understand how players navigate the platform so we can improve the experience. Data collected is aggregated and not used to identify you personally.
• Preference cookies — used to remember your settings and personalise your experience on the platform.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of the ja5 platform.

8Account Security and Your Responsibilities

ja5 implements technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL encryption for all data in transit, secure password storage, and OTP verification options.

You also play an important role in keeping your account secure. You are responsible for:

• Keeping your ja5 password confidential and not sharing it with anyone.
• Enabling OTP verification for your account where possible.
• Logging out of your account when using shared or public devices.
• Notifying ja5 support immediately if you suspect unauthorised access to your account.

ja5 will never ask you for your password via email, chat, or any other channel. If you receive such a request, do not respond and report it to us straight away.

9Your Privacy Rights

As a ja5 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].

10Children and Minors

ja5 is strictly for players aged 21 years and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover that a minor has registered an account, we will close it immediately and delete the associated data.

If you believe a minor has created a ja5 account, please contact us at [email protected] so we can investigate and act promptly.

11Changes to This Privacy Policy

ja5 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of the ja5 platform after any update constitutes your acceptance of the revised Privacy Policy.

12Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, our support team is available 24/7.

Reach us at [email protected]. Please include your registered account email address and a clear description of your request so we can assist you as quickly as possible.

You may also visit our FAQ page for answers to common questions about your ja5 account and platform features.